Groups 
Resident Scrutiny Workshop & Advice Centre
Resident Scrutiny Workshop & Advice Centre
Resident Scrutiny Workshop & Advice Centre
Group Option
Admins
Members
Group Information
Category:
Name:
Resident Scrutiny Workshop & Advice Centre
Created:
Wednesday, 30 June 2010
Creator:
Description
An area for those charged with setting up or taking part in Resident Scrutiny to get advice, share issues and learn.Announcements
Wednesday, 23 March 2011
by Hugh Laird
People doing our Resident Scrutiny 2 day award often tell us it has been many years since they had to assessments! So we are are often asked for advice on where to start.
To help future, current and past delelgates on our programmes get some help we have uploaded a 'How to' guide on these assessments.
Good luckl everybody!
Hugh
Tuesday, 01 March 2011
by Hugh Laird
Tuesday, 14 December 2010
by Hugh Laird
Tuesday, 13 July 2010
by Hugh Laird
Saturday, 10 July 2010
by Hugh Laird
Saturday, 03 July 2010
by Yvonne Atkinson
Wednesday, 30 June 2010
by Hugh Laird
Discussions
File Sharing
Photo Albums
Videos
There are no videos added yet
Wall
.docx documents are a new file suffix introduced by Microsoft in office 2010.
If you have an older version of Word there are a number of free viewers you can download to access them. Put 'free docx viewer' in your favourite search engine and you should get a list of choices.
If you have an older version of Word there are a number of free viewers you can download to access them. Put 'free docx viewer' in your favourite search engine and you should get a list of choices.
Thursday, 14 July 2011 05:39
Hi Everyone,
Runningman24 (Norman) has kicked off an interesting blog about recruiting Scrutiny Members. He is asking how and who is recruited and how they are actually selected.
To share your views just click on his Blog on the home page and add a comment or two!
Hugh
Runningman24 (Norman) has kicked off an interesting blog about recruiting Scrutiny Members. He is asking how and who is recruited and how they are actually selected.
To share your views just click on his Blog on the home page and add a comment or two!
Hugh
Tuesday, 08 February 2011 16:36
Hi Hugh
I think the potential of complaints chaos needs a lot more thought; there are a great deal of governance, conflict, deliverability and even legal issues that need to be addressed.
What real powers would a tenant’s panel have in a complaints procedure?
If the Board is legally responsible how can there be another level above them?
The Minister spoke of Tenant Panels is this really the same thing as a scrutiny panel?
If a scrutiny panel is involved in a complaints procedure who will scrutinize them, is there a real conflict here?
Tenants already have access to councillors and MP's, on housing issues, how will they ensure they have the skills to give a useful input to a complaint?
How is the Ombudsman going to deal with the possibility of so many people raising issues with them in what could be many different ways?
Until we get to grips with these issues there is a real potential to get it very, very wrong.
I think that there is a real need for the sector to get its thoughts together, perhaps a think tank would be useful (happy to volunteer). I do have my own views on these issues but I would be interested to hear what others have to say.
Best wishes
Mark
I think the potential of complaints chaos needs a lot more thought; there are a great deal of governance, conflict, deliverability and even legal issues that need to be addressed.
What real powers would a tenant’s panel have in a complaints procedure?
If the Board is legally responsible how can there be another level above them?
The Minister spoke of Tenant Panels is this really the same thing as a scrutiny panel?
If a scrutiny panel is involved in a complaints procedure who will scrutinize them, is there a real conflict here?
Tenants already have access to councillors and MP's, on housing issues, how will they ensure they have the skills to give a useful input to a complaint?
How is the Ombudsman going to deal with the possibility of so many people raising issues with them in what could be many different ways?
Until we get to grips with these issues there is a real potential to get it very, very wrong.
I think that there is a real need for the sector to get its thoughts together, perhaps a think tank would be useful (happy to volunteer). I do have my own views on these issues but I would be interested to hear what others have to say.
Best wishes
Mark
Wednesday, 15 December 2010 15:05
Our Electronic Guide 'At home with Performance Reporting - a guide for tenants' is 'flying off the shelf! We wanted to de-mystify reporting to Residents Groups and for tenants not to be buried in papers they did not understand, and this guide will help landlords and tenants to get the balance right between meaningful reporting and overload! It's a bargain at £ 145 per organisation (they can copy it internally as much as they like but must not send it outside the organisation)
Thursday, 15 July 2010 10:48
Resident Scrutiny Conference News
BDA's first resident scrutiny conference took place on the 8th July 2010. The sell out session heard a useful presentation by Graeham Foster, the Assistant Director Tenant Excellence at the TSA. Obviously the delegates were keen to hear the latest about the possible demise of the TSA. He was able to reassure us that it is business as usual for now and that the Standards will stay whatever happens.
Our Paul Lusk had everybody up on their feet in his session all about what Resident Scrutiny was! We all lined up according to our knowledge level and were then mixed into groups with the experienced helping the inexperienced. Great fun was had by all as we learned!
Our favourite Internal Audit Guru Bill Gill had us all laughing as we took a good look at the similarity between a Scrutiny Panel's work and the work of the Audit Committee. We have been saying this all along - Scrutiny should idealy report back through the Audit Committee.
We brought in someone from a series of pioneer organisations who already had a scrutiny process. There was nothing like hearing it from those who had done it!
The day finished with a live 'mock' scrutiny panel doing its stuff well and then deliberatly badly! The role play was suspended in strategic places while the audience commented on what they saw.
The venue was very hot (temperature wise) and we salute all those who stuck it out to the end on one of the hottest days of the year!
Hugh Laird
Norman John Hayes on Sunday, 18 July 2010 11:27
BDA's first resident scrutiny conference took place on the 8th July 2010. The sell out session heard a useful presentation by Graeham Foster, the Assistant Director Tenant Excellence at the TSA. Obviously the delegates were keen to hear the latest about the possible demise of the TSA. He was able to reassure us that it is business as usual for now and that the Standards will stay whatever happens.
Our Paul Lusk had everybody up on their feet in his session all about what Resident Scrutiny was! We all lined up according to our knowledge level and were then mixed into groups with the experienced helping the inexperienced. Great fun was had by all as we learned!
Our favourite Internal Audit Guru Bill Gill had us all laughing as we took a good look at the similarity between a Scrutiny Panel's work and the work of the Audit Committee. We have been saying this all along - Scrutiny should idealy report back through the Audit Committee.
We brought in someone from a series of pioneer organisations who already had a scrutiny process. There was nothing like hearing it from those who had done it!
The day finished with a live 'mock' scrutiny panel doing its stuff well and then deliberatly badly! The role play was suspended in strategic places while the audience commented on what they saw.
The venue was very hot (temperature wise) and we salute all those who stuck it out to the end on one of the hottest days of the year!
Hugh Laird
Norman John Hayes on Sunday, 18 July 2010 11:27Yes thank you Hugh it was a great day(for wilting) and my interest was kept up all the way through by the good organisation, good food, good talks and meetimng a number of interesting people from other scrutiny panels.
Friday, 09 July 2010 14:12
See our first discussion by clicking on 'Hitting resistance'
Wednesday, 30 June 2010 16:11
Show All (6)